Privacy Policy

Chalvia ("we", "us", "our") operates the parcel delivery management platform available at chalvia.com. We are committed to protecting the privacy of users and enterprises accessing our platform. Company: Chalvia Technologies Private Limited Registered Office: Chalvia Logistics Hub, Whitefield, Bengaluru, Karnataka 560066, India Email: privacy@chalvia.com

We collect and process the following categories of personal data: Account & Identity Data: Name, email address, phone number, job title, company name. Usage & Technical Data: IP address, browser type, operating system, pages visited, session duration, clicks, and referring URLs — collected automatically via cookies and analytics tools. Parcel & Operational Data: Delivery addresses, parcel dimensions/weight, delivery instructions, recipient names, phone numbers, and GPS coordinates captured during delivery runs. Communications Data: Messages, emails, and chat logs when you contact our support team. Payment Data: Billing name and address. Payment card/UPI/net banking details are processed directly by our RBI-compliant and PCI-DSS certified payment processors and are never stored on Chalvia servers. Driver & Field Data: GPS location data, barcode scan events, electronic signatures, and delivery photos captured through the Chalvia driver app during active delivery runs.

We process your personal data for the following purposes and legal bases: • Service Delivery (Contract): To create and manage your account, process orders, run route optimisation, send delivery notifications, and provide customer support. • Legitimate Business Operations: To improve our platform, detect fraud, conduct analytics, and send product update communications to existing customers. • Legal & Regulatory Compliance: To comply with Indian taxation, accounting, and applicable statutory reporting requirements. • Consent: To send marketing updates and newsletters. You may withdraw consent at any time by clicking "Unsubscribe" in any marketing email or emailing privacy@chalvia.com.

We do not sell your personal data. We share data only with: Service partners who help us deliver the service (e.g., secure cloud hosting, SMS gateway providers for OTP/delivery alerts, mapping API providers). Each partner is bound by strict confidentiality and data protection obligations. Professional advisors including lawyers, accountants, and auditors under confidentiality obligations. Law enforcement authorities or regulatory bodies where required under Indian law or pursuant to a lawful court order. Acquirers in the event of a corporate reorganization, merger, or acquisition, subject to equivalent confidentiality protections.

Where data is processed or stored with global cloud infrastructure partners, we ensure that adequate security safeguards and contractual protections conforming to applicable Indian data protection laws and standards are in place.

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected: • Account data: For the duration of your subscription plus 2 years after account closure. • Parcel and operational data: Up to 7 years for statutory compliance and audit purposes. • Marketing data: Until you opt out or up to 3 years of inactivity. • Driver live tracking data: 90 days from the completion of the delivery route. When data is no longer needed, it is securely deleted or anonymised.

In accordance with applicable Indian digital personal data protection laws and regulations, you have the following rights: Right of Access: Request a summary of personal data processed by us and the processing activities undertaken. Right to Correction & Erasure: Request correction of inaccurate information, completion of incomplete data, or erasure of personal data that is no longer necessary. Right of Grievance Redressal: Avail grievance redressal mechanisms provided by Chalvia. Right to Nominate: Nominate another individual to exercise rights on your behalf in the event of death or incapacity. Right to Withdraw Consent: Withdraw consent previously granted for optional processing activities. To exercise any of these rights, contact us at privacy@chalvia.com. We respond to verified requests within statutory timeframes.

We use cookies and similar technologies to operate our website and improve your experience: Essential Cookies: Required for core functionality (session management, security). Cannot be disabled. Analytics Cookies: Help us understand how visitors use chalvia.com. You may opt out via your browser settings. Marketing Cookies: Used to measure campaign effectiveness, enabled with consent. You can manage cookie preferences at any time through your browser settings.

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or damage. Measures include: • TLS 1.3 encryption in transit and AES-256 encryption at rest. • Role-based access controls and least-privilege principles. • Regular security audits and vulnerability assessments. • Strict internal data handling protocols. In the event of a confirmed security incident affecting your data, notifications will be provided in accordance with applicable CERT-In guidelines and Indian legal requirements.

Our services are designed strictly for businesses and working professionals aged 18 and above. We do not knowingly collect personal data from minors. If you believe a minor has provided us with personal data, please contact us immediately to facilitate prompt deletion.

We may update this Privacy Policy from time to time. We will post the updated policy on this page with an updated "Last Updated" date. For material changes, we will notify registered users via email or an in-app notice.

In accordance with the Information Technology Act, 2000 and applicable rules, the details of the Grievance Officer are provided below: Grievance Officer: Chalvia Privacy & Compliance Team Email: privacy@chalvia.com Address: Chalvia Logistics Hub, Whitefield, Bengaluru, Karnataka 560066, India We aim to acknowledge grievances within 48 hours and resolve them expeditiously.